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TERMS AND CONDITIONS

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  WORK LOCATIONS

  • Work Area Limitations & Right Of Refusal – Due to legal, liability, and insurance reasons, we do not perform work inside attached residential garages or carports. Large-scale parking garages are fine for some tasks, but we must defer to any limitations or restrictions the parking garage operator places on what work we can perform. We reserve the right to restrict, limit, or refuse to perform work in areas we feel may excessively limit mobility, create unacceptable risks, or cause safety concerns.

  • Roadside Service – Roadside service may be impractical or impossible if the road’s shoulder is not wide enough to fully support our work vehicle(s)/equipment. Additionally, busy roads may pose a safety hazard. Again, we reserve the right to restrict, limit, or refuse to perform work in areas we feel may excessively limit mobility, create unacceptable risks, or cause safety concerns.

  • Extreme Environmental Conditions – Due to the fact that we perform our work out-of-doors and are often unsheltered and exposed to the elements, we may request rescheduling on days with difficult or extreme conditions, such as heat indices over 100°F, wind chills below 20°F, strong/ gusty wind, rain, storms, etc. We won’t charge additional service call fees or fuel surcharges if we’re forced by weather to reschedule.

  • Biohazardous Vehicles – We reserve the right to refuse to touch the interior of any vehicle/equipment that contains excessive amounts of trash, bad odors, insect infestations, etc. Please make sure the vehicle/equipment is reasonably clean before we arrive.

    ESTIMATES

• Estimate Life Spans – Due to the fact that parts prices change over time, the estimate expirations are marked on each estimate. In the situation when the expiration field is left blank, estimates are valid for thirty (30) days.

• Aftermarket Surprises – Estimates are based on stock vehicle configurations; aftermarket modifications and additions (e.g. alarm/ remote-start systems, custom sound, engine modifications, etc.) may incur additional labor charges as appropriate. If such surprises are discovered, work will stop and we will contact you with an updated estimate before continuing. We reserve the right to cancel/abort any repair job that involves additional labor for aftermarket modifications if you refuse to pay for that additional labor, and under Florida Law you may still be liable for teardown time. Let us know if your vehicle/ equipment has modifications ahead of time.

CHARGES AND FEES

  • Labor Rate – We use industry-standard labor guides as guidelines for estimating. Written estimates can be provided in advance of the performance of any work. Contact us directly for our current hourly labor rate.

  • Service Call Fees & Fuel Surcharges – We charge a service call fee for any travel to meet with customers. Fees vary by distance from our office and range from $50-$450.

  • Emergency Services – IF we elect to respond to an emergency call, we reserve the right to charge an emergency service call fee in addition to any other fees if called to a vehicle outside our normal scheduling hours, which are 9AM to 5PM, Monday through Friday. This fee also applies for calls on major holidays.

  • Minimum Diagnostics Charges – We charge a minimum of $400 for diagnostics and repairs up to two hours. This applies even if you’re meeting us somewhere we’ve already traveled to.

  • Waste Disposal – We may charge a $10.00 (or more) waste- disposal charge per invoice to cover waste cleanup and disposal costs if we must drain any fluids from your vehicle/equipment.

  • Shop Supplies – We may charge a shop supply fee to cover supplies such as rags, chemicals and small hardware.

  • State-Mandated Fees & Charges – Florida Law requires fees and charges for certain parts, e.g. waste disposal surcharges for new tires and new batteries. We cannot waive these.

    WARRANTIES

• What To Do If There’s A Problem – If you experience an issue directly related to work that was recently performed, contact us

immediately to arrange for diagnostics to check for and verify a failure. Warrantable failures can in most cases be addressed at no additional cost to you (not including consumables such as fluids, etc. that are often not covered under warranties). If you experience a warrantable failure and wait on having it addressed, our suppliers’ warranties will likely not cover collateral damage caused by continued driving with a known problem.

  • Taking The Vehicle/EQUIPMENT Elsewhere – IMPORTANT: HAVING ANYONE ELSE WORK ON THE VEHICLE/EQUIPMENT BEFORE GIVING US AN OPPORTUNITY TO ADDRESS THE PROBLEM WILL VOID YOUR WARRANTY WITH US! UNLESS YOU ARE TRAVELING, DO NOT TAKE THE VEHICLE/EQUIPMENT TO ANOTHER SHOP FIRST IF YOU ARE EXPERIENCING A PROBLEM. Warranties are generally tied to the shop that purchased the failed part. If you’re traveling and have to take the vehicle/equipment to a shop for repairs, contact us immediately so we can obtain contact information for that shop and arrange warranty coverage if applicable.

  • Requesting A Refund – We only issue refunds under specific circumstances, such as for a prepaid part when a job is aborted or cancelled. We do not issue refunds, whether partial or full, on completed jobs.

  • Parts & Workmanship – We warranty our workmanship for 30 DAYS, We do not warranty parts – parts manufacturers warranty their products through our suppliers.

  • Warranty Limitations – All warranties are immediately rendered null and void if the vehicle/equipment is used for racing, abused in a manner inconsistent with its design and intended purpose, or modified or tampered with by anyone, including the vehicle’s/ equipment’s owner.

  • Customer-Supplied Parts – We may install customer-supplied parts on a case-by-case basis and at our sole discretion.

  • Parts Warranty Duration – Unless otherwise specified, parts replacement costs are covered by manufacturers’ warranties, which vary in time and mileage limits. Labor coverage varies by manufacturer and part – please be aware that most manufacturers only cover both labor and part for a narrow timeframe, usually 30-90 days.

  • Part-Only/No-Labor Parts Warranty Coverage – Some manufacturers do not cover labor as part of their warranties – if this is the case, we must charge for labor again even in the event of a warrantable failure.

  • Mail-Order/Dealer-Sourced Parts Warranties – Mail-order and dealer- purchased parts are always warrantied for part replacement only, with no labor coverage – If there is a warrantable failure, we must still charge labor again for the parts replacement.

  • Working On Your Vehicle While We Do – If you perform any repair or maintenance work on a vehicle we are working on (which is defined as “from the moment we start to the moment we finish, regardless of any intermediate delays, pauses, or wait time”), all warranties are null and void, regardless of what you did and whether it impacts our work in any way. This is not negotiable, and no exceptions will be made under any circumstances. We cannot and will not provide any warranty support for vehicles/equipment that are being worked on by someone else while we’re doing likewise.

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    COMPLETION TIMEFRAMES

  • Best Efforts At Expediency – We always strive to complete jobs as quickly as practical, which is determined by many factors, such as the amount of time the job takes according to labor guides, the amount of rust or corrosion that is present, unexpected parts issues (e.g., receiving the wrong part and having to reorder the correct one), and the presence of any aftermarket or unexpected add-ons that have to be dealt with during the process.

  • Delays Beyond Our Control – We cannot, and will not, assume any responsibility for delays that are beyond our control, such as (but not limited to) shipping delays or receiving incorrect parts.

  • Realistic Expectations – Things can and do “go wrong,” and as a result, we must require a degree of flexibility and realistic expectations on the part of customers with regard to completion timeframes. Expecting a job to not take any longer than initially thought when a bolt breaks, for example, is not realistic on the part of the customer.

  • No Exclusivity – We cannot, and will not, give any one work order any form of exclusivity, nor will we ignore other customers/jobs/calls

while attending to any one vehicle. Other work orders may be scheduled, and the work performed, while a larger job is in progress, and this will push completion back accordingly on the larger job.

• Timeframe Guarantees For Large Jobs – Due to the fluid nature of repairs performed in the field, we cannot, and will not, guarantee any work order will be completed within any specific time frame. Long jobs can, and likely will, be interrupted by shorter jobs as they become available, so please plan accordingly. We may recommend breaking up large jobs to avoid excessive time demands, especially on a customer’s primary vehicle.

 DIAGNOSTICS

  • Accurate Diagnostics – We do not guarantee the accuracy of anyone else’s diagnostics but our own. Due to the complexity of a vehicle, we cannot guarantee that one diagnosis will cure every problem a vehicle/equipment has in a single repair operation.

  • Multiple Problems/Issues – It is not only possible, but common, for a vehicle to have more than one issue with similar or overlapping symptoms. Finding and fixing one issue may reveal another. Repairing one issue does not magically repair all issues. As such, as was noted, we cannot guarantee that one diagnosis will cure every problem a vehicle has in a single repair operation.

  • Diagnostic Timeframes – Some problems may be time-consuming to diagnose. In such cases we may request pre-approval for diagnostic time.

    PARTS

  • Parts Quality – When possible, we use OEM-quality parts from manufacturers with strong records of quality when available. If you’re looking to save money on repairs, going with the cheapest parts available is usually not the best option. When parts are available in different quality grades (with pricing that reflects the quality difference), we always recommend using the highest quality option.

  • Specialty Fluids – When a vehicle/equipment calls for specialty fluids, we will ONLY use fluids that are guaranteed compatible with or an exact match to the requirements, and those fluids may cost considerably more.

  • Old Parts – As per Florida Law, you have the right to request your old parts be made available to you for your inspection, provided that such

      a request is made when work is approved. If a core charge applies to

      any given part, you must pay it if you wish to keep the part.

  • Plastic Parts – We assume no responsibility for plastic part

    breakage, as many plastic parts used in vehicles/equipment are brittle and can break without warning no matter how carefully they are handled. This is especially true of plastic parts that are exposed to sunlight, e.g., dash pads.

  • Contacting Our Suppliers – We do not release supplier contact information to customers.

  • Customer-Supplied Parts & Safety – We reserve the right to refuse to install any part that we feel would compromise the safety and safe operation of a vehicle/equipment.

  • Broken Bolts – Our policy on broken bolts is that we are not responsible for bolt breakage under any circumstances, even if the bolt in question broke by our hand. The reasons for this are multiple: we have no way of knowing if a previous repair effort damaged the bolt or the threads into which it screws, we have no way of knowing if a bolt was damaged due to environmental factors, as some bolts are prone to breakage due to the environment within which they exist (e.g., bolts affixing exhaust system components), and sometimes a bolt will just fail no matter how carefully and gently you work with it. If a bolt breaks, we must charge additional labor, and parts if needed, to extract the remaining bolt fragment and repair the hole.

    PAYMENTS

  • Payment Arrangements – Payment in full is required upon completion of services. We do not accept efforts to make payment arrangements after-the-fact. No post-dated check is accepted.

  • Deposits – We may require a 50% deposit to schedule an appointment on our calendar. Deposits can be made via cash, check, bank transfer or credit card.

  • Parts Pre-Payment – We may require parts be prepaid. Ordering of parts may be subject to delay until prepayment clears our bank if prepayments are made via credit card.

  • Returned Parts – Returned parts may be subject to restocking fees, including return shipping – if the supplier charges us, we must charge you.

  • Refund methods – We only issue refunds
    under specific circumstances, such as for a prepaid part when a job is aborted or cancelled. We do not issue refunds, whether partial or full, on completed jobs. When a refund is due, we require that any refunds be made to the same payment method as the original payment. We do not give cash/check refunds for charges paid with a credit or debit card. Service call fees and emergency/after-hours call fees are NON- REFUNDABLE.

  • Sales Taxes – Offering to pay cash, not wanting a receipt, etc. does not mean we won’t charge sales tax. It’s required by law, so we have to charge it and you have to pay it. We always collect sales tax whenever and wherever it is legally required that we do so.

  • Returned Checks – While we accept cash, credit cards, and checks as payment, we reserve the right to charge the maximum allowed under Florida Law for returned checks.

    LEGAL

  • Know Your Rights – Florida’s “Motor Vehicle Repair Act” mandates, via State Law, that you must receive a written, itemized repair estimate on request. Once we give you an estimate, any deviation above that price of 10% or $50, whichever is less, requires your approval. State Law also grants additional legal protections for auto repair customers, as well as providing protections for auto repair facilities to protect themselves against unscrupulous customers.

  • Permission To Operate Vehicle/Equipment – By allowing us to perform repair work on your vehicle/equipment, you are also granting us permission to operate the vehicle on public roadways for diagnostic, testing, and verification purposes.

  • Releasing Vehicles/Equipment – We cannot release a vehicle / equipment to any other person or party but its owner unless specifically told to do so. If you want us to give the keys to a friend or relative, you must tell us this in advance.

  • Things We Cannot Control – We are not responsible for things beyond our control, which includes, but is by no means limited to, the following:

    – Acts of God, acts of nature, etc. (e.g., temporary closure brought on by a hurricane);


    – Incorrect/inaccurate information from a parts supplier (e.g.,

misquotes on pricing);

– Mistakes on the part of a supplier (e.g., receiving the wrong part);
 – Shipping delays, especially during transit (e.g., storms in causing delays in shipping);

– Incorrect/inaccurate diagnostic and repair information provided to us from reference sources (e.g., wrong labor times in labor guides)

  • Right Of Refusal – In accordance with Federal and State Law, we reserve the right to refuse to perform any repairs we would consider inappropriate or unsuited to the problem at hand or that would in our opinion render the completed vehicle unsafe to drive.

  • Mechanic’s Liens – Florida law provides mechanisms for auto/ equipment repair facilities to protect themselves against non-payment by customers. The principal mechanism is the “mechanic’s lien,” which, thanks to state reciprocity laws, will block the sale, transfer, and registration of a vehicle throughout most of the United States. All repairs are assumed to be protected by an implied mechanic’s lien as well as all other mechanisms provided for under Federal and State Law.

    UNACCEPTABLE ACTS OR BEHAVIORS

  • Threats To Our Associates – We have a zero-tolerance policy regarding threats against our associates. Any threat of any type or nature directed at any associate will not be tolerated – we will immediately terminate whatever work is in progress and flee the scene, and will no longer perform any services for any customer that threatens one of our associates. This also extends to any friends, family, and/or roommates of customers. We will not return to complete any job that we abandon in-progress due to threats, and reserve the right to demand payment for the portion of the job that was completed.

  • Threats Against Evans Mobile Mechanic Services, LLC – We also have a zero-tolerance policy regarding threats against the company as a whole. Again, any threat of any type or nature, whether physical or otherwise, such as threatening to take unwarranted legal action or threatening to file unwarranted complaints with the State of Florida and/or the BBB, will not be tolerated. Our response to threats against the company is the same as for threats made against our associates – all work immediately ceases and we will no longer perform services

of any kind for that customer. (We define “unwarranted” in this context as “the customer is upset with us but not for anything we did or didn’t do, and/or is upset with us regarding any issue that is being handled under a supplier’s warranty, and/or is upset with us for any reason that is beyond our control.”)

• Drug/Alcohol Abuse – We reserve the right to refuse to perform services for customers that are obviously drunk, on drugs, etc. when we arrive to perform such services. Work that is rescheduled for this reason may incur an additional service call fee, both of which will, for a certainty, be due immediately upon our arrival the second time.

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